Frequently Asked Questions
Everything you need to know about shopping with Telegelam.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Telegelam accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the domestic region. We are working on expanding our logistics to support international customers in the near future.
How can I contact customer support?
Our support team is available via the 'Contact Us' page on our website or through email at [email protected] from 9 AM to 5 PM, Monday through Friday.